Payment Policy
This Payment Policy (“Policy”) governs the payment terms for the use of [Product Name], a SaaS-based workforce management system offered by [Company Name] (“we”, “us”, “our”). By subscribing to or using our services, you (“Customer”, “you”) agree to this Payment Policy, as well as our Terms of Service and Privacy Policy.
1. Subscription Fees
1.1 Pricing Plan
Customers must choose a pricing plan during registration. All fees are outlined on our website or within your contract. We offer [monthly/annual] subscription plans, which may vary based on the selected features, number of users, or other factors.
1.2 Fee Changes
We reserve the right to modify our pricing plans and subscription fees at any time. However, any changes will be communicated to you at least 30 days before the new fees take effect. Your continued use of the service after fee adjustments constitutes your acceptance of the new pricing.
1.3 Currency
All prices are quoted in [currency, e.g., USD, AED], unless otherwise specified. Customers are responsible for any applicable taxes or currency conversion fees.
2. Billing Cycle
2.1 Recurring Billing
Your subscription to [MOM Digital ] will be billed on a recurring basis, according to your selected billing cycle (e.g., monthly, annually). The subscription will automatically renew unless canceled in accordance with this policy.
2.2 Payment Method
You must provide a valid payment method (e.g., credit card, debit card, or direct debit) at the time of subscription. By providing your payment information, you authorize us to automatically charge the subscription fee at the beginning of each billing cycle.
2.3 Failed Payments
If a payment fails due to insufficient funds, expired credit cards, or any other reason, we will notify you and provide a grace period of [15] days to update your payment information. If payment is not completed within the grace period, we reserve the right to suspend or terminate your account.
3. Refunds and Cancellations
3.1 Refund Policy
Subscription fees are non-refundable unless otherwise required by law or specified in the agreement. However, we may issue refunds in the following circumstances:
If the service is unavailable for a prolonged period due to factors within our control (see Service Level Agreement).
3.2 Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, your access to the service will continue until the end of the current billing cycle, at which point your subscription will not renew, and access to the service will be terminated.
3.3 Termination by Us
We reserve the right to terminate your subscription or access to the service if you violate any terms of this Policy or our Terms of Service. In the event of termination due to your breach of terms, no refunds will be issued.
4. Late Fees and Penalties
4.1 Late Payments
In the event of late payments beyond the grace period, we may charge a late fee of [5]% of the outstanding amount, subject to local regulations. You agree to pay any such fees promptly.
4.2 Account Suspension
Failure to pay any outstanding amounts within [30] days may result in the suspension of your account until payment is received. While your account is suspended, you will not have access to the service or any related data.
5. Payment Disputes
5.1 Dispute Resolution
If you believe there has been an error in billing, you must notify us within [7] days of the billing date. We will investigate the issue and, if necessary, adjust your bill or issue a refund. Payment disputes will not be considered valid after [7] days from the billing date.
6. Taxes
6.1 Sales Tax and VAT
You are responsible for any taxes, including sales tax or VAT, that apply to your purchase based on your location. The applicable taxes will be added to the total cost of the subscription at the time of billing.
7. Upgrades and Downgrades
7.1 Upgrading Your Plan
If you choose to upgrade your subscription plan, any additional fees will be prorated for the remaining period of your current billing cycle and will be charged immediately.
7.2 Downgrading Your Plan
Downgrading your plan may result in the loss of access to certain features or data. Any change in fees due to downgrading will take effect in the next billing cycle.
8. Free Trials and Discounts
8.1 Free Trial
From time to time, we may offer free trial periods for new users. At the end of the free trial, you will be automatically charged the subscription fee unless you cancel the subscription before the trial ends.
8.2 Discounts
We may offer promotional discounts that apply for a limited period or a specific number of billing cycles. Once the promotional period ends, your subscription will revert to the standard pricing unless otherwise specified.
9. Changes to this Payment Policy
We may modify this Payment Policy at any time. If we make significant changes, we will notify you via email or through our website. Continued use of the service after the changes take effect constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Payment Policy, please contact us at:
Email: [support@company.com]
Phone: [Customer Support Number]